FAQ

Hours

Our customer service team is available Monday-Friday from 10am to 4pm. You can reach us at help@miamibeachbum.com or by telephone at 305.399.7580. 

Our flagship boutique in Sunset Harbor is open Monday-Friday from 10am to 5pm. Not local? Don’t worry, you can always shop online at miamibeachbum.com 24/7.

CHECKOUT

Please be sure your order meets the coupon’s terms and conditions. Coupon codes are limited to one per customer, one per order, and cannot be combined with any other codes, subscriptions or promotional offers.

Yes! Please sign up for our newsletter and/or SMS to receive a discount on your first order and to be the first to know about all upcoming promotions and product launches.

We accept all major credit cards as well as Klarna, PayPal, Apple Pay and Shop Pay.

We do! You can purchase gift cards on our website: here.

Gift cards may be redeemed in the check-out process by entering the gift card code in the “Gift Card” or “Promo Code” box.

SHIPPING

All orders ship within 1 business day and often go out the same day if you order before 12pm EST on a weekday. We do not ship on weekends or federal holidays. If you place your order on Saturday or Sunday, processing starts the following Monday.

Free shipping that takes 3-7 days depending on where you live and carrier delays.

At this time we only ship within the United States. However, you can place international orders through our retail partner: Revolve.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via help@miamibeachbum.com. We can give you the inside info.

RETURNS/EXCHANGES

Oh no! We may not be able to cancel or modify this order if it’s already been packed or in transit, but please email us ASAP at help@miamibeachbum.com. We usually can make changes within 1-2 hours of placing your order.

We want you to be happy, so we offer first time customers a 30 day money back guarantee. We will provide a return label and deduct $10 from the return. Please email help@miamibeachbum.com to start this process.

All other items and orders are final sale at the time of placing your order.

Please drop us a line if your order is missing or was damaged at the time of delivery. If your order arrived damaged please email us with your order information and photos of the damage, we will happily reship!

Please note that we can only accept returns for products purchased through our website (miamibeachbum.com) or in our retail store. Products purchased through an authorized retailer must be returned to the original place of purchase, per the retailer’s return policy.

Enjoy what we sent and email help@miamibeachbum.com. We will get your correct order out to you!

SUBSCRIPTIONS

Login to your account and self-manage your subscription. You can cancel at any time.

It sounds like you did not create an account at the time of purchasing a subscription, please create one now with the email you used on your order.

Login to your account and self-manage your subscription. You can set the frequency for monthly, bi-monthly or quarterly. You can also pause your subscription until you are ready for more.

Login to your account and click “edit addresses”. Please keep in mind that once your order is fulfilled we cannot make changes to your shipping address.

PARTNERSHIPS

We reserve the right to refuse bulk purchases by wholesalers through our website. Please contact wholesale@miamibeachbum.com to inquire about wholesale partnerships!

Yes, we’re flattered! Send your media kit to help@miamibeachbum.com and we'll make sure you get connected with our Community Team!

Free Shipping

carbon-neutral shipping on all orders

easy returns

for first time customers

free samples

with every order

need help

help@miamibeachbum.com