All orders ship within 2 business days and often go out the same day if you order before 2pm.
For orders over $35 in value we offer free USPS priority shipping that takes 1-4 days depending on where in the USA that you live.
All orders ship from the Miami Beach Bum warehouse located in Little Haiti, Miami.
Customers can choose from USPS & UPS at checkout. We also offer DHL as an international option.
We ship internationally. However, it is up to the customer to cover the cost of shipping. Please allow up to 21 days for your product to be delivered.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via firstname.lastname@example.org. We can give you the inside info.
From plant ingredients to post consumer waste packaging our supply chain is 100% within the United States. We blend and package in our hometown of Miami.
Yes our products are both cruelty-free and vegan. We do not source ingredients from animals nor do we test on animals at any stage of product development, and we only work with vendors who uphold the same standards. Proudly, our products are certified cruelty-free by Leaping Bunny, an internationally recognized certification for cruelty-free companies.
All of our products are good for 12 months from the date of opening.
You can learn about our products on their individual product pages. If you have any further questions or thoughts, drop us a line by emailing email@example.com, we'd love to chat with you!
RETURNS & EXCHANGES
We're sorry you didn't love your Miami Beach Bum. Please email us at firstname.lastname@example.org with your order number and the products you would like to exchange or return, and we'll take care of the rest.
Don’t worry—Miami Beach Bum packages don’t include return slips. Just reach out to email@example.com and we’ll help you place your return or exchange.
We want you to be happy, so for first time customers who in good faith received and tried our signature Bum + Body Cream, but did not experience their desired results, we offer a 30 day money guarantee (excluding shipping charges). Please email firstname.lastname@example.org, up to 30 days from delivery date for a full refund.
All other items and orders are final sale at the time of placing your order.
Please drop us a line if your order is missing or was damaged at the time of delivery, we will happily reship.
If you purchased any our products from one of our retailers and are unhappy for any reason, please contact the retailer directly with your receipt as we are not able to issue a refund or exchange for orders placed with outside retailers.
We handle all customer service inquiries within 1-2 business days. However, your bank may take up to 5-7 business days to refund the charge back to your account.
Enjoy what we sent and email email@example.com. We will get your correct order out to you!
Please reach out to us at firstname.lastname@example.org and we will be happy to assist you. All inquires are answered within 1-2 business days.