Our customer service team is available Monday-Friday from 10am to 4pm. You can reach us at or by telephone at 305.399.7580.

Our store in Sunset Harbor is open Tuesday-Saturday from 11am to 6pm. Not local? Don’t worry, you can always shop online at 24/7.


Please be sure your order meets the coupon’s terms and conditions. Coupon codes are limited to one per customer, one per order, and cannot be combined with any other codes, or promotional offers. 

Abuse of coupon codes in any way, can result in loss of access to purchasing on

Yes! Please sign up for our newsletter and/or SMS to receive a discount on your first order and to be the first to know about all upcoming promotions and product launches.

We accept all major credit cards as well as AfterPay, PayPal, Apple Pay and Shop Pay.


We reserve the right to refuse bulk purchases by wholesalers through our website. Please contact to inquire about wholesale partnerships!


All orders ship within 1 business day and often go out the same day if you order before 12pm EST on a weekday. We do not ship on weekends or federal holidays. If you place your order on Saturday or Sunday, processing starts the following Monday.

We charge a flat rate of $6.75 for standard shipping and 2-day express shipping is calculated based on your location.

At this time, we are required to charge sales tax in many states throughout the US. If sales taxes are mandated to be collected in your state, they will be calculated at checkout.

For orders over $50 in value we offer free shipping that takes 2-5 days depending on where in the USA that you live.

All orders ship from Miami Beach Bum warehouses located in Texas or Florida.

Absolutely! Your order will be shipped via USPS. When entering your address on the order form, please click the box to indicate that your address is a PO Box, APO or AFO.

We ship internationally within North America (Canada & Mexico). However, it is up to the customer to cover the cost of shipping. Please allow up to 21 days for your product to be delivered.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via We can give you the inside info.


From plant ingredients to post consumer waste packaging our supply chain is 100% within the United States. We blend and package in our hometown of Miami.

Yes! Our products are free of gluten, soy and both cruelty-free and vegan. We do not source ingredients from animals nor do we test on animals at any stage of product development, and we only work with vendors who uphold the same standards. Proudly, our products are certified cruelty-free by Leaping Bunny, an internationally recognized certification for cruelty-free companies.

While we use only ethically sourced plant ingredients our products are not certified USDA organic.

Our products do not contain any nut oils, however we cannot guarantee that our products were made in a nut-free facility.  We encourage customers with extreme allergies to conduct a patch test before using any product.

All of our products are good for 12 months from the date of opening with peak freshness within 6 months from opening.

Our Bum + Body Cream was formulated as a general body moisturizer, meaning we did not test its usefulness for pregnant bellies or lactating breasts.  When pregnant  your tummy area and breasts can be more sensitive so we suggest all pregnant women patch-test prior to use!

Additionally, while our Bum + Body Cream does alleviate dryness and skin irritations it does not aid in the prevention or removal of stretch marks.

We've heard many clients thoroughly enjoyed using it throughout their pregnancy and during breastfeeding. However, if you have any further questions or concerns please check with your physician.

Our reef-safe leave-in conditioner is formulated for all hair types and textures.

Yes, our leave-in conditioner is safe for color-treated hair and helps protect against damage from sun, salt and chlorine. It can also be used as a mask to help repair dry, dehydrated hair.

I know, this smells amazing!  Infused with notes of Rosemary + Orange you will want to use this everyday and you can! 

You can learn about our products on their individual product pages. If you have any further questions or thoughts, drop us a line by emailing, we'd love to chat with you!

Oh no! Please visit the product page and click on the button that says “Join the waitlist” When the product is back in stock you’ll be among the first to know.  You can also subscribe to our newsletter and SMS alerts to get early access to back in stock items, exciting new product launches and special promotions.


Oh no! Orders are processed through our warehouse immediately and therefore, cannot be be modified. Please note are sales are final.

We want you to be happy, so for first time customers who in good faith received and tried our signature Bum + Body Cream, but did not experience an improvement in their skin concern, we offer a 30 day money back guarantee (excluding shipping charges). Please email, up to 30 days from delivery date for a full refund.

All other items and orders are final sale at the time of placing your order and we do not accept exchanges.

Please drop us a line if your order is missing or was damaged at the time of delivery, we will happily reship. 

Please note that we can only accept returns for products purchased through our website ( or in our retail store. Products purchased through an authorized retailer must be returned to the original place of purchase, per the retailer’s return policy.

Enjoy what we sent and email We will get your correct order out to you!


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Contact Us

We’d love to hear from you! Connect with us by email at

Our small team is growing fast and we are often hiring. If interested in joining our team, email your cover letter and resume to to find out more about open positions.

We’re flattered! Send your media kit or social profiles to and we'll make sure you get connected with our Community Team!

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